Shipping policy
Shipping Policy
At Superbulk, we are committed to providing a seamless and efficient shipping experience for your bulk hydrolyzed collagen orders. Please read our shipping policy carefully to understand our procedures and guidelines.
Free Shipping for All orders
- We offer free shipping for all orders within the European Union, United Kingdom, Norway and Switzerland.
- Orders eligible for free shipping will have shipping costs automatically deducted during the checkout process.
Shipping Timeframes
For orders submitted before 11:00 am Swedish time (GMT+01.00), we typically ensure same day shipping. Order placed after this time will be processed and dispatched within 1-2 business days after we receive payment. Delivery times may vary depending on your location and chosen shipping method. Standard shipping times are estimated at 2-5 working days from the dispatch date.
Cancellation and change of order
You can change or cancel your order free of charge until the packing of your order has begun.
For cancellation or change, please contact customer service via info@superbulk.com
Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number to monitor the progress of your shipment.
Shipping Regions
Our shipping services are available within European Unions, Switzerland, Norway and the United Kingdom. We currently do not offer our services beyond these regions.
Unreleased package, not collected package
For consignments that have not been redeemed but have been returned, we reserve the right to charge the customer for costs relating to shipping, return shipping, handling fees and packaging.
Currently, this cost corresponds to €50, or the equivalent in another currency with an error margin of 20% depending on today's exchange rate. The fee is deducted from the refund.
Complaint
We guarantee that every shipment is examined before it is delivered to you as a customer.
Should the product, despite this, still be broken or incorrect when it arrives, you as a consumer have the right to report a fault to us regardless of whether it is hidden or visible.
Errors in the package, incorrect delivery or transport damage, the package must be reported to our customer service within a reasonable time from the time the error was discovered.
If you want to make a complaint, contact superbulk's customer service info@superbulk.com
