Shipping, Delivery, Return and Purchase Policy

At Superbulk, we are committed to providing a seamless and efficient shipping experience for your bulk hydrolyzed collagen orders. Please read our shipping policy carefully to understand our procedures and guidelines.

Free Shipping for all orders

- We offer free shipping for all orders throughout the European Union and United Kingdom.

- The shipping costs will automatically deducted during the checkout process.

Shipping Timeframes

For orders submitted before 11:00 am Swedish time (GMT+01.00), we typically ensure same day shipping. Order placed after this time will be processed and dispatched within 1-2 business days after we receive payment. Delivery times may vary depending on your location and chosen shipping method. Standard shipping times are estimated at 2-5 working days from the dispatch date.

Cancellation and change of order

You can change or cancel your order free of charge until the packing of your order has begun. 

For cancellation or change, please contact customer service via info@superbulk.com

Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number to monitor the progress of your shipment.

Shipping Regions

Our shipping services are available within European Unions, Switzerland, Norway and the United Kingdom. We currently do not offer our services beyond these regions. 

Unreleased package, not collected package

For consignments that have not been redeemed but have been returned, we reserve the right to charge the customer for costs relating to shipping, return shipping, handling fees and packaging. 

Currently, this cost starts at €100 per box (1 product = 1 box) and 800 € per pallet, but depending on the order quantity which affects the transport and handling cost and will be adjusted accordingly. The fee is deducted from the refund.

Complaint / Damages and issues

We guarantee that every shipment is examined before it is delivered to you as a customer. 

Should the product, despite this, still be broken or incorrect when it arrives, you as a consumer have the right to report a fault to us regardless of whether it is hidden or visible. 

Errors in the package, incorrect delivery or transport damage, the package must be reported to our customer service within 24 hours time from the delivery.

IMPORTANT! YOU MUST INSPECT THE FULL DELIVERY (PALLET DELIVERY OR BOX DELIVERY) AT TIME OF DELIVERY TO ENSURE THE GOODS ARE IN PERFECT CONDITION AND YOU ACCEPT THE DELIVERY AS IT IS. IF THE GOODS HAVE BEEN DAMAGED AND YOU WANT TO REQUEST COMPENSATION IT IS REQUIRED BY YOU TO WRITE IT ON THE POD AND TAKE PHOTOS OF THE DAMAGE WITH THE DELIVERY COMPANY  PRESENT  AT TIME OF DELIVERY WHILE THE DELIVERY COMPANY IS THERE. IF YOU HAVE NOT COMPLETED THIS AT TIME OF DELIVERY AND THE GOODS ARE DAMAGED YOU WILL NOT RECEIVE COMPENSATION FOR THE DAMAGED PRODUCT(S). THIS IS BECAUSE THE TRANSPORT COMPANY WILL NOT COVER THE COMPENSATION FOR DAMAGE OCCURRED DURING TRANSPORT THAT IS FOUND AT A LATER TIME.

Returns

For hygiene reasons, we do not accept product returns.

Please consider your purchase carefully to avoid waste.

Refunds

Reimbursement takes place within 30 days of receiving notification of the desired return or complaint. However, the consumer may have to wait until the goods have been returned to us. 

Refunds are made in the same way as the original payment, unless otherwise expressly agreed.

Miscellaneous

Usual credit checks are carried out and we reserve the right to refuse orders. 

All forms of attempted fraud are reported to the police.

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Contact Us:

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team at info@superbulk.com 

We are here to assist you and ensure a smooth shipping experience with Superbulk.

Policy Updates:

We reserve the right to modify our shipping policy at any time. Any changes will be reflected on this page, so please check back periodically for updates.

Thank you for choosing Superbulk for your bulk hydrolyzed collagen needs. We look forward to serving you with quality products and efficient shipping services.